Global Street Soccer FAQs

GENERAL QUESTIONS

I have more than one child. Can they use the same account?

Yes. You do not need an account for each individual child. Our LIVE sessions can be streamed on multiple devices at the same time using the same login credentials. Your players can also train together in the same room if they're all able to view the device/screen. Just make sure to enter all players names in the relevant field when creating their account.

Do your sessions require a specific ball?

Nope! Players can use whatever ball they are most comfortable with.

Are sessions meant to be done indoors or outdoors?

Either works! Just as long as you're able to view the device/screen, you'll be good to go!

What other equipment is needed?

We recommend having at least four markers available. A marker can be anything from a cone to a pair of socks! Passing sessions require a surface to return the ball, such as a wall, box, back of a couch. etc.

How are the sessions interactive?

We do interactive challenges where the player at home competes with the player in the studio: One is called the Response Challenge, which is a cognitive function challenge with the ball. Another is the Time Trial - this is where a 45-second timer appears on the screen and players see how many skills they can complete. We also have a live chat feature where players can ask us questions during or at the end if they need us to repeat anything or just for fun.

 

BILLING AND ACCOUNT QUESTIONS

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.  

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.  

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.  

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.  

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

 

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.  

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.  

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.  

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!  

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.